Orders, delivery and payment.

Retail orders and enquiries

Retail checkout requires online payment. An order is confirmed only after the store backend verifies payment and allocates stock. Contact and wholesale submissions are enquiries; their acknowledgement does not confirm an order.

Prices and availability

Checkout shows the final product value, applicable GST and delivery charge before payment. Stock is held temporarily during checkout. If a delayed payment cannot be fulfilled, the store will contact you to resolve the order or refund.

Delivery

Checkout accepts the delivery pincodes configured by the store. Delivery timing and any product-specific arrangements are communicated by the store. Contact the store before payment if you need a particular delivery date or time.

Cancellations, returns and refunds

Contact the store with your order reference promptly to request a cancellation, report a missing item, or raise a quality concern. The store assesses requests based on fulfilment progress, the condition and nature of the products, and applicable requirements. Approved online refunds are processed through the payment provider to the original payment source; bank processing can take additional time.